Refund Policy

Last updated: August 23, 2023

Thank you for shopping at Matrix Coded.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Matrix Coded, Bhatagaon, Raipur, CG 492001.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Matrix Coded || A Digital Marketing and Web Designing Agency, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

The following terms are applicable for any products that You purchase with Us.

Products purchased from MatrixCoded may be refunded only if canceled within 7 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens, and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens, or digital assets will not be refunded.
Note: If a refund back to the original payment method is not possible, a refund to your preferred alternative payment method can be offered.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by MatrixCoded in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. We will reimburse You no later than 14 days from the day on which We receive the refund request.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Conditions for Returns

Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:


  • The Goods were purchased in the last 7 days.
  • Hosting Plans (Shared/Reseller/Cloud/WordPress/Email) (All Plans)
  • SSL Certificate
  • Any annual or monthly plans listed.


  • Domain Registration / Renewals
  • Any Hosting Plan with Free Domain Registration
  • VPS Hosting / Dedicated Server (All Plans)
  • Shared Licenses (All)
  • Lifetime Deal / Lifetime Promo Plans / Lifetime Plan / One Time Payment Plan

Only regular priced Goods may be refunded. Unfortunately, Goods on special sale (Festival Sales / Black Friday) cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Refunds Policy, please contact us:

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